SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you, really.
very lovely externally, slim fit possible but baby))) baby height 78, заказала size 90, облегает very, will not wear. suit for summer, tk. fabric thin. so good and.
the suit is very cool! quality super, smell no. recommend!!
suit super! 5 + quality
in general, satisfied commodity. шёл about one month, отслуживался. маломерит tight-only. written, size 80. on effect, 5 months baby is about 66 cm. великоват slightly.
ниме sent parcel in 28 21 (france). commodity itself have not seen, tk despatching gift like that said suit. thank you.
i liked it very high
suit super!!!
заказала 18м, just 78-80 height when дочке! but i will mark sweatshirt is very wide, say so упитанных for kids!)) seems тёплым custom photo, but it is not. fabric quite thin, + 18 + to the temperature is 20 degrees. material good, but in my opinion, покроется катышками quickly. повязочка proved useless for head: стаскивает just the baby, a удаётся and yes i do not, смотрелось beautiful to. flaws! i-it through that hoodie, underwear see through. тёмную оденешь pattern t-shirt t-shirt and no longer, will look beautiful. dislikes more and состыкованы strips попе sewn on pants not like, somehow нелепо also look. to purchase and satisfied overall i and!
The hat is too small.ı like the set.thank you
match the description, enthusiastic i super cool
suit good! thank you
suit cool. as photo all
it's all in 9 days exactly like the photo, 100% satisfied with the
латвии shipping to 2,5 weeks. feel suit, will think to wear super. давольна item. recommend store
quality is good, went 3 weeks, store responsible, ньюанс had one, resolved quickly! cotton straight stitching, summer good.
i suit, neat and their пошили that the порадовали pants and strips converge)))))) and double cap very long.
клевый suit, but's thin pants the summer the took годик baby size 24, then the us for but not большеват slightly
cool очееееь but маломерит, m size 6 заказывала we us as it 58 times, so to take more клевый very and, touch jersey jersey pants light, even the summer is cool summer
very good quality! ошиблись and size no. амурскую months less shipping area. all the way отслеживалось. thank you.
excellent
ok
The baby set is beautiful :) really soft to the touch. Size 3 months is slightly bigger than 62 (as an european size). It's going to be perfect on colder days in the summer.
very cute! of no!!! wear'll!!!
suit beautiful good quality! quite fast shipping thank you store!