SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
jacket beautiful, thread not stick up, smell no. slightly longer delivery month.
good quality. i personally think it looks a little cheap however good value for money. recommended.
liked very! tracksuit well toasty for harness the winter! came all ok, inclusive the size!
it's perfect
Very soft material and delivery in just 10 days
coat excellent for your money. the spring autumn. looks stylish. stars all in place after washing. дошла fast,-3 weeks for
equal the the photo, perfect.
маломерит
great pro duct. great pra the cold. size one poco small more still sim perfect at price. recommend stands gorgeous nas children very good same
gorgeous coat, ребёнке on looks very cute, большевато slightly, and but ordered. as coat coat ~ 86 cm height child, slightly above the knee. stitched all good, reliable hardware design))) жидковат little hood inside pile minus-small one.
and fabric тонковата sure fit all пошита so high
2 came. quality is not very course неожидала and best money i such but over. size match. t took 3 years, большевата, but have bear.
jacket офигенные. thanks a lot
i do not very lucky jacket косяками came with, and has not season, but part of immediately returned store so ставлю 5 stars, decent!
jacket cool!!!! do not mind particularly for
elegant coat, soft, good stitching. огорчила long, smoothly parcel шла month. заказывала доче spring, it do not have time but we поносить, настала heat
thank you so much!!! wonderful jacket! quality is good! color size оболденный подошёл! her love
all is excellent, 2т годовалого baby on stock, поносим autumn
like jacket. recommend.
cool jacket
good. we have to huckster it expensive 3 double sell)
jacket super, daughter, a princess. satisfied an insanely i.
jacket super warm! the cold autumn or spring. t 843,42руб bought the size we have large yourself 9мес and 1
curta дитині і якраз підійшла 3.5 spring is the осінь поносимо теж think
product exactly as the picture, very satisfactory, coat well hot and with great material and finishing.