SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect! buy two pieces. where the first one волокло aside. appeared there are buttons on the calibration, and they work. half an hour short three batteries. кульбит makes automatically. if стукнулся hit screw grass or hard, machine, then turn off. it is good when planting unsuccessful разламывает itself not. no button on the restart often need to вытаскивать power. is the only flaw.
works great
great product. super resistant. sure buying more times. thanks
дошла package. packaging have quality. store super. product itself but not. positioning no. and all подымается side flying time. can customize. baby money for such as a satisfied. batteries included 3 more oh.
store very good liked buying therewith
mo to 6 weeks доехало!!! and working whole all in general, 5 more заказывал аккумов and charging, in 8 and аккумов! can not пользовать stopping it! assembled qualitative, light, plastic soft whipping only can all about 30 minutes after, understood all there so easy! very чуткое control, лажа calibration and some oh, тащит slightly something you like it, привыкать need, na... w шустрый simple but!!!! i satisfied,!!! to store thank you!!!
slightly larger than дошло, box is complete, without damage, recommend
very good
real good goods come
fast shipping and good store store. recommend. drone packed well, помялась box is not, all whole. all like in description. satisfied very, great gift for the son.
drone excellent. enthusiastic baby. 3 put the battery. optional for self 3 aaa batteries need to purchase. all.
perfect!
very good delivery in 27 days sao paulo zone north, product pft conforming described, recommend the store voltarei the making new business obg.
for beginners midge, need what
ok
good selling Communication free, i will other the recominedo order!!!!
arrived all certinho and well packed, working perfectly great mine drone recommend the all and excellent store recommend the everyone.
Good product. If you buy batteries be carefuell with the connector. Is not the same than the h20
grade!
drone is otimo. works perfectly!!! recommend ja bought uns 20 desse!!!
aaa batteries and aa size on the
thank you store! works great for all toy is very like!