SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfied with the son
дошел moscow to goods of a month, around the track way, packed qualitative, all working, baby happy.
заказала москву in april 9, received may 6, ie less month. fully compliant with description. jumping spinning, ездит. baby подарю week, дополню feedback. packed well, no damage) sound, light work perfectly. phone charging from заряжаю (usb) wire, шёл which included.
вчасно прийшов order, yak і обіцяли дні 24. іграшка повністю відповідає опису, якісна погляд перший on. подарували дитині народження birthday, радощів повні pants. продавцю велике спасибі, і якісну packaging for. дуже recommend. єдиний мінус китаї in станції сортувальної після відслідковувався track no.
perfect
class
good toy!
08.04 v заказала казани забрала via the 26.04. брала gift, but проверила performance. all. and ездит jumping's hanging and spinning, music playing, sound sounds. put parts zap "tail" gift keychain, think baby will love it!!!
amazing toy my 8 year old LOVES IT. recommended store
all good
Very good
jumping попалась machine not defective. honest store half returned. not jumping обидно.
good for kids, overall good
thank you, all super!
very good toy. very fast shipping work perfectly. gift from the store. both second time take satisfied with the seller just take it to super seller. thank you!!!
hi, татарстан came in about 3 weeks, through the store, match toy description, gears all work buy satisfied.
5 star ставлю just because returned that money (via ali solution dispute for). toy shipped quickly, 2 прилетела, packed, jumping but it! it works, ездит performs all functions, but not jumping брали it and we only for the jumping. обидно very, this облом (
улётная machine, came quickly, all. large респект store. take!.
why not machine jumping themselves do not know why. store but умница!!!!! разрешил осуществил dispute and refund for one day!!! it can trust!!!!
satisfied kids cool toy
исправно all, all. good packing.
thank you. all. this can trust store. gift us put in a key chain,.
cool toy. control is not very convenient, but дочка (5,5 only) satisfied.
product inclivel, mt good same. arrived super rapido. recommend!!
Great item works good and real fast Shipping just 20 days to the Netherlands /great store