We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
суперский robot. enthusiastic i bright, big high quality. thank you.
27 Apr 2018 04:17
rattles little good toy.
26 Apr 2018 06:07
Super cuteee! Only thing is that the mirror is a bit scratched! Very soft and cuddly plush
22 Apr 2018 11:28
well tailored, nowhere sticks thread. built-in "бренчалка" inside
16 Apr 2018 02:47
good quality, smell no, recommend
13 Apr 2018 07:31
very cool шуршащими robot with foot delicate bell tone. nice touch. отрывается and wonderful nail поддевается mirror protective film on. uniquely 350 p value! shipping for 2 week to moscow.
12 Apr 2018 09:38
store sent directly. real brighter than the photo.
7 Apr 2018 05:41
bought coupon with this toy for such a quality-262руб for penny, such price only for plastic rattle we найдешь. долгопрудный in 25 days delivery. in стирала with in grid baby washable at 30 °, полиняло no, шуршит rings and also how to wash. very satisfied. recommend including the gift i was pleased to такому презенту. tailored perfect, отсутствовал smell. son week, rated until))) выпускала robot 3g daughter of hand but not))
7 Apr 2018 01:58
not best toy basically but good. made of materials like very. came package fast, отслеживался track.
6 Apr 2018 06:14
5 Apr 2018 13:12
very cute toy. is nice sound and knispers. delivery before do.
4 Apr 2018 06:25
as photo very father!!!
2 Apr 2018 08:44
искажает mirror (stick skin'll
31 Mar 2018 23:27
good toy, baby like, поцарапанное мутное mirror and unique, думала film is found not to take off. smell no, not machine wash after поменяло shape and color. like me. i recommend this toy.
30 Mar 2018 07:22
thank you, toy, волгограда before delivery month)
28 Mar 2018 07:31
good quality. smell no
28 Mar 2018 02:28
good, cute toy! думала will be more only shortcomings, would like to шнурочек was and immediately the head is a ring, when not convenient hanging.
25 Mar 2018 02:38
robot super, really! smell no! quality is good!
23 Mar 2018 07:35
elegant toy))) as the elephant satisfied with baby