SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
комлект excellent. all straight stitch, pattern as picture. брала t size us 2.3 just right. baby like it very much. summer is the walking.
hi sundry, wanted informing the you about this product. good arrived well before term with 1 month and 8 days paraíba. caught the size 4 my son has 3 years, stayed great. like not taste underwear large therein that size stayed perfect. if you like clothing maiorzinha valley buys a larger size.
fast пришёл order, 2 moscow. height 4g for son брала t size 102, just
stock with small t fit height 86. fabric of course, synthetic, but very soft tailored good, ровненькие all seams, color bright (took orange blue).
Little too big, but its ok:)
5lat for 4 old boy
order come quickly, bright colors, but quality synthetic
quality is very good!
commodity has exquisite quality material. only found that the coat is lower for the size informed towards the pantyhose set. but recital the cost/benefit i'm satisfied with the purchase held and voltarei the buy a new opportunity.
product gorgeous & excellent quality
3 area кемеровской дошёл order before. items packed 2 were plastic package. super things!) very bright color blouse, the store as photo) tailored product is very good, торчащих no thread, stitching, good оверложены sections. pants navy blue flanked there are pockets, манжетики штанишек bottom. all tailored also neat. stray smell things have no. полиняли not after washing, not деформировались. size fit size. very bright and stylish кровныеомплект) satisfied and large order in general,'ll more order) seller store and thank you very much.))
perfect logo buy more perfect
liked product, came exactly as pedi, however the size that pedi 3t stayed certinho. pediria again, but no size 4 t, my son 1 year and 9 months, approximately weighing 12 kg
liked very product, excellent, recommend the all
дошел very fast! recommend
good
very довольная thank you!
clothing lovely, quality and fast delivery. very satisfied!!!
класный very. baby satisfied.
gorgeous