SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BooloxStore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://boolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same in picture. Many thanks.
good quality, dyed bright, very high quality depicted animals. slightly straight edge, недообработали. wood. me all likes. thank you
cool trick, bright, wooden main and colorful!) is good, baby like, we recommend! mo to долетел most important and 10 days!!! cool, to store thank you
Super cute
quality more less.
good and usefull
small defects
fast дошла good игрушечка
parcel has come in 10 days all like, store recommend!
quality ok. bright. but not smooth board. no one of cartoon and holder. обидно will be honest. not in good faith отнёсся продохну. was a month delivery
toy, bright. подклеивать to almost all pictures but we
Super pro malé děti for učení
animal one was потрескалась slightly отклеено board and the half, overall and all good
Cute puzzle and good for the price. The puzzle backing is slightly curved but not so much that the puzzle will be unusable.
получше quality wood handle can not smelly, edge in some цепляют
week 2 отслеживался track top slightly отклеивается sticker
заказала 25.10.17, 13.11.17 received. all in intact, in package. puzzle colorful as photo all store. baby 1.3 very like, inserts are very good. hardly inserted monkey, подпилить slightly but can. some отходит sticker, dad but подремонтирует us. we overall satisfied. can write it in the item description.
фанерку pictures on glued were not good, self дорабатывать to
the parcel arrived packed bad, resulting in proved toy broken, opened a dispute money returned
all fine, baby is very satisfied.
fun toy, easy to grab the details,beautiful drawings.
good toy. enough quality no smell. leaves заноз
excellent board! all like the picture. дошло and within 10 days. to store thank you
area иркутскую come to 25 days, packed well. mosaic very very cool, bright, comfortable to handle have take удобней was)
super, high quality.